Terms of Service

Darcy & Wells (FF Commerce LTD) — Terms of Sale, Use & Legal Disclosures for EU, UK, US, CA & NZ | Last updated: October 2026

Welcome to https://darcywells.com/, operated by the brand Darcy & Wells, commercially managed by FF Commerce LTD (Private Limited Company registered in the United Kingdom under Company Number 17398899, with its registered head office at 71–75 Shelton Street, London, WC2H 9JQ, United Kingdom).

By accessing, browsing, or purchasing from this website, you unreservedly agree to be bound by these Terms of Service, along with our Privacy Policy, Return & Refund Policy, and Shipping Policy. Please review these terms carefully prior to completing any transaction.

1. Online Store Eligibility & Permitted Use

This website is intended for individuals who are at least 18 years of age (or the legal age of majority in your jurisdiction) with full legal capacity to enter into binding contracts, or minors acting with explicit authorization from a parent or legal guardian.

• Personal Non-Commercial Use: Products purchased from Darcy & Wells are intended strictly for personal beauty, skincare, and health care use and may not be resold or commercially redistributed without written consent.
• System Integrity: Transmitting viruses, malicious code, or engaging in unauthorized scraping or site exploitation is strictly prohibited.
• Service Termination: Violation of any terms may result in the immediate termination of your access to our store and cancellation of pending orders.

2. Corporate Identification & Governing Law

These terms are governed by the laws of England and Wales, without prejudice to mandatory local consumer rights applicable in your country of residence (including the European Union, UK, United States, Canada, and New Zealand).

3. Beauty & Health Products, Disclaimers & Pricing

We strive to ensure ingredient lists, shade representations, product photos, and descriptions are as accurate as possible.

• Product Information & Skin Care Patch Test: Beauty and wellness products are cosmetic and personal care items and are not intended to diagnose, treat, cure, or prevent any medical condition. Customers are advised to review full ingredient lists for personal allergens and perform a patch test prior to full application.
• Pricing & Multi-Currency Display: Prices are displayed in local currencies (€ EUR, £ GBP, $ USD, $ CAD, $ NZD) as applicable. Prices are subject to adjustment without prior notice, but orders are billed at the rate confirmed at checkout.
• Typographical Errors: In the event a product is listed at an incorrect price due to technical error, we reserve the right to cancel or refund orders submitted under the erroneous price.

4. Order Acceptance, Cutoff & Payment Options

We reserve the right to decline, limit, or cancel any order at our discretion, including cases of suspected fraudulent activity, bulk unauthorized purchasing, or stock unavailability.

• Daily Cutoff Schedule: Our daily processing cutoff time is 8:00 PM UK time (Monday to Friday). Address changes or order modifications requested after cutoff cannot be guaranteed once active warehouse queueing begins.
• Encrypted Payments: All transactions are securely processed through encrypted PCI-DSS payment gateways. We accept major credit/debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, Shop Pay, and designated online checkout services.

5. Shipping, Hygiene Regulations & Returns

Shipping schedules and return privileges are strictly governed by our dedicated store policies:

• Shipping Timelines: Standard shipping to the EU, UK, US, Canada, and New Zealand is free, with 1–2 business days handling and an estimated 5–8 business days transit time. See our Shipping Policy.
• 30-Day Returns & Health Restrictions: You enjoy a 30-day return window (£0.00 / $0.00 / €0.00 restocking fee). In compliance with health protection laws, opened, unsealed, or used cosmetics, skincare, body care, supplements, and grooming devices are strictly non-returnable unless defective upon delivery. See our Return Policy.

6. Intellectual Property Rights

All content published on darcywells.com—including brand name, logo, product visual designs, copy, photographs, graphics, and digital code—is the exclusive intellectual property of FF Commerce LTD or its content suppliers and is protected by UK and international copyright and trademark laws. Unauthorized reproduction or commercial use without prior written authorization is strictly prohibited.

7. Limitation of Liability

To the maximum extent permitted by applicable consumer protection laws, Darcy & Wells and FF Commerce LTD provide this website and its products "as is" and shall not be liable for any indirect, incidental, or consequential damages resulting from the use or misuse of products, allergic reactions where ingredients were disclosed, or temporary site unavailability.

8. Changes to Terms & Governed Policies

We reserve the right to update or modify these Terms of Service at any time. The applicable version is the one published on the site at the time your order is placed.

• Privacy Policy
• Return & Refund Policy
• Shipping Policy