Contact information
Contact Information
Darcy & Wells (FF Commerce LTD) — Beauty & Health Care Support & Corporate Details | Last updated: October 2026
At Darcy & Wells (accessible at https://darcywells.com/ and commercially operated by FF Commerce LTD), we are committed to providing prompt, attentive, and reliable service for all your beauty, skincare, and health care inquiries. Whether you have questions regarding product ingredients, order status, address updates, or return authorizations across the EU, UK, US, Canada, or New Zealand, our customer care team is here to help.
DEDICATED SUPPORT | RESPONSE WITHIN 24 BUSINESS HOURS | DAILY CUTOFF: 8:00 PM UK TIME
Customer Support Channels
Email Support:
info@darcywells.com
Official Storefront:
https://darcywells.com/
Response Time: We aim to respond to all inquiries within 24 business hours.
Operating Schedule & Cutoff
Support Hours:
Monday to Friday: 9:00 AM – 5:00 PM UK Time
Daily Order Processing Cutoff:
8:00 PM UK Time (Monday – Friday)
Weekends & Holidays:
Closed (Inquiries handled on next business day)
⚠️ CRITICAL NOTICE: LONDON HEAD OFFICE DOES NOT ACCEPT RETURNS
Our main business HQ in London (71–75 Shelton Street, London, WC2H 9JQ, United Kingdom) is strictly an administrative office and CANNOT receive or process physical product returns.
Do NOT ship return parcels to our London administrative office. Unsolicited returns sent without prior authorization will be automatically rejected. All physical returns must be pre-approved by contacting customer support at info@darcywells.com to receive an official Return Merchandise Authorization (RMA) and the address for our designated central logistics warehouse. For full details, please review our Return Policy.
Corporate Identification & Business Details
Store Brand Name: Darcy & Wells
Official Website: https://darcywells.com/
Operating Legal Entity: FF Commerce LTD
UK Company Number: 17398899
Customer Service Email: info@darcywells.com
Central Return Facility
Darcy & Wells Returns
Central Logistics Warehouse Address
Provided via Email Approval
(Prior email authorization mandatory)
Administrative Registered HQ
FF Commerce LTD
71–75 Shelton Street
London, WC2H 9JQ
United Kingdom
(Admin Office Only — No Returns Accepted)
© 2026 Darcy & Wells | Part of FF Commerce LTD | All Rights Reserved