Shipping Policy

Darcy & Wells (FF Commerce LTD) — Delivery Destinations, Timelines & Tracking for EU, UK, US, CA & NZ | Last updated: October 2026

At Darcy & Wells (accessible at https://darcywells.com/ and commercially operated by FF Commerce LTD), we are dedicated to providing reliable, transparent, and secure shipping for all your beauty and health care essentials. This Shipping Policy details our processing schedules, carrier transit times, and delivery guarantees across our primary service regions: the European Union (EU), United Kingdom (UK), United States (US), Canada (CA), and New Zealand (NZ).

1. Regional Shipping Destinations & Delivery Timelines

Standard shipping is completely free on all orders shipped to the EU, UK, US, Canada, and New Zealand, with zero hidden fees at checkout.

*Note: Business days are defined as Monday through Friday, excluding public holidays. Total estimated delivery time from order placement is approximately 6–10 business days (1–2 days handling + 5–8 days transit). Orders placed after 8:00 PM UK time or over the weekend will begin processing on the following business day.

2. Order Processing & Daily Cutoff

Daily Processing Cutoff: Our daily order processing cutoff time is 8:00 PM UK time (Monday to Friday). Orders placed prior to this time enter warehouse queueing on the same day.

Careful Packaging: Because beauty, skincare, and health products require special handling, every parcel is inspected, sealed, and cushioned with protective material to protect containers and seals during transit.

3. Parcel Tracking & Delivery Confirmations

Once your order leaves our fulfillment center, you will automatically receive a dispatch notification via email. This email includes your unique carrier tracking number and a direct tracking link, allowing you to monitor your delivery progress step-by-step to your door.

4. Customs, Duties & Import Regulations

For international shipments, parcels pass through customs checks in accordance with local import regulations:

• European Union & United Kingdom: Shipments are processed and delivered with applicable taxes included and no unexpected import fees upon delivery.
• United States: Most personal imports under $800 USD enter tax-free under de minimis thresholds.
• Canada & New Zealand: Applicable GST/PST or customs clearance charges levied by border authorities remain the responsibility of the recipient, depending on regional import limits.

5. Damaged, Leaking or Missing Shipments

If your parcel arrives with visible exterior damage, or if a liquid beauty product has leaked during transit, please notify customer care within 48 hours of delivery at info@darcywells.com.

Please include your order number and clear photos showing the damaged box and product condition. Upon verification, Darcy & Wells will arrange a free immediate replacement or full refund.