FREE SHIPPING | 5–8 DAYS TRANSIT | 30-DAY RETURNS | DAILY CUTOFF: 8:00 PM UK TIME | £0.00 / $0.00 RESTOCKING FEE

How can I contact Darcy & Wells customer care?

You can reach our dedicated support team by email at info@darcywells.com. Our team is available Monday to Friday from 9:00 AM to 5:00 PM UK time and aims to respond to all inquiries within 24 business hours.

Can I modify or cancel my order after placing it?

Yes, any request for product changes, address updates, or order cancellations can be accommodated before our daily order processing cutoff time at 8:00 PM UK time. Once orders pass this cutoff time, automated warehouse queueing and packaging begin, and orders can no longer be intercepted prior to delivery.

What payment methods and currencies are supported?

We accept all major secure payment methods: credit/debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, Shop Pay, and encrypted checkout options displayed at checkout. Prices can be displayed in your local currency (Euro, £ GBP, $ USD, $ CAD, $ NZD) with all taxes included.

Are Darcy & Wells products suitable for sensitive skin?

We prioritize high-grade, safe, and effective formulations for our beauty and health offerings. However, as individual skin sensitivities vary, we advise checking full ingredient listings provided on product pages and performing a 24-hour skin patch test prior to full application.

How should I store my beauty and skincare products?

To maintain formula integrity, active ingredients, and shelf life, store all skincare, cosmetics, and health supplements in a cool, dry place away from direct sunlight, extreme heat, and moisture. Ensure caps and protective seals are tightly closed after use.

Where do you deliver and how much does shipping cost?

We ship to four primary destinations: the European Union (EU), the United Kingdom (UK), United States (US), Canada (CA), and New Zealand (NZ). Standard tracked shipping is 100% FREE (£0.00 / $0.00) on all orders with no minimum purchase required.

What are the handling and transit delivery timeframes?

Shipping schedules are uniform across all supported destination regions:

• Daily Processing Cutoff: 8:00 PM UK time (Monday to Friday).
• Order Handling Time: 1 to 2 business days.
• Transit Time: 5 to 8 business days across EU, UK, US, CA & NZ.
• Total Estimated Delivery Window: 6 to 10 business days from order placement.

*For complete regional logistics details, consult our Shipping Policy.

How can I track my package?

Once your order is dispatched, you will receive an automated shipping confirmation email containing your tracking number and a direct tracking link to follow your parcel's step-by-step transit to your door.

What is your return policy for beauty and wellness products?

In addition to statutory 14-day consumer rights, Darcy & Wells offers a total commercial return period of 30 days from the delivery date.

• Eligibility & Hygiene Seal: To be eligible for a return, products must be unused, unopened, and in their original factory-sealed packaging with tamper-evident seals intact.
• Hygiene Exclusions: Opened skincare, cosmetics, body care, opened supplements, personal grooming tools, or unsealed beauty devices cannot be returned due to health protection and hygiene reasons.
• Restocking Fee: £0.00 / $0.00 (no restocking fees charged).
• Return Postage: Paid by the customer for standard change-of-mind returns.

Where do I send my physical return?

Physical returns are processed exclusively at our central logistics warehouse facility.

WARNING: Our main business address in London (71–75 Shelton Street) is strictly an administrative head office and CANNOT accept or process product returns.

You must send an email prior to returning items to info@darcywells.com to receive a Return Merchandise Authorization (RMA) number and warehouse address instructions.

How long does a refund take?

Upon receipt and mandatory seal/hygiene verification at our warehouse, approved refunds are issued within 7 business days directly to the original payment method used during checkout.

What should I do if an item arrives damaged, leaking, or defective?

If a beauty container arrives broken, leaking, or defective, please contact us within 48 hours of receipt at info@darcywells.com with photos or videos clearly showing the damage and outer packaging. Darcy & Wells will cover all return fees or immediately dispatch a brand-new replacement at its own expense.

⚠️ CRITICAL NOTICE: LONDON OFFICE IS NOT A RETURN FACILITY

Our main business address in London (71–75 Shelton Street, London, WC2H 9JQ, United Kingdom) is strictly an administrative head office and CANNOT process or accept physical product returns.

Packages shipped without prior email approval to our London address will be automatically rejected and returned at your expense. Always email info@darcywells.com to receive an official RMA and routing instructions for our central return warehouse. Consult our Return Policy for complete details.

Darcy & Wells — Corporate & Contact Details

Email: info@darcywells.com | Website: https://darcywells.com/

Support Hours: Monday – Friday: 9:00 AM – 5:00 PM UK Time | Service Markets: UK, US, CA & NZ

© 2026 Darcy & Wells | Part of FF Commerce LTD | All Rights Reserved