About Us
About Us – Darcy & Wells
Darcy & Wells (FF Commerce LTD) — Curated Beauty, Skincare & Health Care | Last updated: October 2026
Welcome to Darcy & Wells (accessible at https://darcywells.com/). We are an online beauty and health store dedicated to delivering curated, high-grade skincare, cosmetics, body care, and wellness essentials directly to customers across the European Union, United Kingdom, United States, Canada, and New Zealand.
Our Mission & Approach to Beauty & Wellness
At Darcy & Wells, we believe that self-care, healthy skin, and everyday confidence should be effortless, safe, and accessible. Our collection is thoughtfully selected to feature effective, gentle, and reliable formulations that elevate your daily beauty and health routine without excessive middleman markups.
Commercially operated by British entity FF Commerce LTD (UK Company No. 17398899), Darcy & Wells combines streamlined logistics with stringent quality control. By shipping directly from certified logistics centers to your door, we ensure every order arrives safely while offering 100% free standard shipping across all our core markets in the UK, US, CA, and NZ.
CURATED BEAUTY & HEALTH | FREE SHIPPING TO UK, US, CA & NZ | 30-DAY RETURNS | 5–8 DAYS TRANSIT
Our Core Commitments & Guarantees
Quality Formulations
We source effective beauty and health solutions crafted with safe ingredients designed to nourish, protect, and enhance your skin.
Free Tracked Delivery
Enjoy free standard delivery on all orders to the UK, US, Canada, and New Zealand, with 5–8 days transit time and step-by-step tracking.
Hygiene & Safety Standard
All products arrive factory-sealed. We offer a 30-day return policy on unopened, sealed items with £0.00 / $0.00 restocking fees.
Dedicated Support
Our customer care team is at your service Monday to Friday (9:00 AM – 5:00 PM UK time) at info@darcywells.com.
⚠️ CRITICAL NOTICE: LONDON OFFICE IS NOT A RETURN FACILITY
The main business headquarters of FF Commerce LTD in London (71–75 Shelton Street, London, WC2H 9JQ, UK) is strictly an administrative office and CANNOT process physical product returns.
Parcels sent to our London administrative office without authorization will be automatically rejected. All physical returns must be pre-approved via email at info@darcywells.com to receive an official RMA and routing instructions for our central warehouse. Please review our Return & Refund Policy for full details.
Transparency & Store Policies
We believe in complete operational transparency and full compliance with international consumer regulations. Please consult our store policies for comprehensive details:
- Review store conditions via our Terms of Service.
- Learn how your data is protected in our Privacy Policy.
- Check regional delivery times and cutoff hours in our Shipping Policy.
- Understand health, hygiene, and refund guidelines in our Return & Refund Policy.
- Find complete corporate disclosures in our Legal Notice.
- Get fast answers to everyday questions in our Frequently Asked Questions (FAQ).
Darcy & Wells — Corporate & Contact Details
Store Brand: Darcy & Wells | Website: https://darcywells.com/
Operating Entity: FF Commerce LTD (UK Company No. 17398899)
Email Support: info@darcywells.com | Service Markets: EU, UK, US, CA & NZ
Central Return Facility
Darcy & Wells Returns
Central Logistics Warehouse Address
Provided via Email Approval
(Prior email authorization mandatory)
Administrative Registered HQ
FF Commerce LTD
71–75 Shelton Street
London, WC2H 9JQ
United Kingdom
(Admin Office Only — No Returns Accepted)
© 2026 Darcy & Wells | Part of FF Commerce LTD | All Rights Reserved